FREQUENTLY ASKED QUESTIONS
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What is your warranty policy?
Details of our market-leading Warranty Policy can be found here.
How do you handle privacy, security, and data protection?
Access our Privacy Policy and Cookie Policy here.
How do I contact the technical support team?
Our expert technical support team are always happy to help:
File a request through our Contact Us page, call us on 01202697979, or alternatively email technical@merlin-power.com.
Where can I access product datasheets?
Simply use the search bar located at the top right of the webpage to search for your desired product. Datasheets can then be downloaded via a 'Datasheet Download' button located within the 'Technical Specifications' dropdown.
What is your lead time for orders?
At Merlin Power we have large stock holdings, continuously priding ourselves on our stock availability. If the product you require is out of stock or showing as on back order, please don’t hesitate to get in touch with us with any questions about your order.
File your request through our Contact Us page, call us on 01202697979, or alternatively email sales@merlin-power.com.
How can we get in touch with your customer support team for inquiries or assistance?
Our customer support team is always more than happy to help.
To get in touch, please file a request through our Contact Us page, call us on 01202697979, or alternatively email technical@merlin-power.com.
How can I return an item?
Please fill out our Contact us form, providing us with as much detail as possible so we can resolve your issue quickly. You can then expect your return to be processed within 48 hours.
In some instances, we may contact you requesting more information to help you with your return before it can be issued.
For more details on our returns policy, please view our T&Cs.
Where can I learn more about Merlin Power's quality assurance?
Details of our Quality Certification can be found here.
How can I track my order?
As soon as your order has been placed you will receive a confirmation email. This email provides you with a tracking number which you can use on the corresponding shipping services website to track your order. Alternatively, you can use the 'Shop Pay' app to track your order.
If you are having trouble tracking your order, please get in touch via our Contact Us page, call us on 01202697979, or email technical@merlin-power.com.
How do I become a Merlin Service Dealer?
Applications to become a Merlin Service Dealer (MSD) can be made via our Become A Dealer page.
Can I apply for a trade account?
It's quick and easy to apply for a trade account via our online Trade Account Application form.
Can't find the answer to your question?
At Merlin, our support team are always on hand to help. Give us a call on 01202 697979, email us at sales@merlin-power.com, or fill out a quick and easy form on our 'Contact Us' page.