Merlin Power accepts the following returns:
1. 30-Day Money Back Guarantee
2. Warranty Claim
30-Day Money Back Guarantee:
You may at any time within 30 days of purchasing an item through the merlin-power.com website return it subject to the following conditions:
a. The goods must be unused, in it’s original packaging and in re-saleable condition. Please note that opened ‘clam-shell’ packaging is not in re-saleable condition and a partial refund may be assessed.
b. The goods must be a standard product and not of a custom nature – cut cable lengths are of a custom nature and not refundable.
c. You must provide a proof of purchase (a merlin-power.com receipt/invoice)
d. The return must be sent back to merlin-power.com freight paid. We do not accept cash-on-delivery parcels.
e. You must follow the procedure below. We cannot be held liable for product that has been returned where the procedure has not been followed.
f. The 30 Day Money-Back Guarantee is only for orders placed through merlin-power.com and not for orders placed directly with Merlin Equipment Limited.
i. Carefully repackage the goods in the shipping cartons provided with the original shipment (or repackage the goods). Please ensure that the product packaging cannot be damaged during shipping. Do not ship back product with a packing label simply applied to the product/product box as the unit would not then be in resaleable condition.
ii. Telephone 01202 697979 or email firstname.lastname@example.org. Please supply a copy of the invoice and request an RMA (Return Material Authorisation) Number. We will email you an RMA label. Please affix this to the outside of your package for easy identification in our warehouse.
iii. Please ship via traceable courier or signed for mail delivery.
iv. On receipt we will inspect the goods and subject to them being accepted, we will refund the cost of your goods less the original carriage charge paid.
v. If the goods are assessed as used or not in resaleable condition, we will not be able to offer a refund. The goods will be made available for your collection (or we will charge a return carriage fee). We reserve the right to dispose of any held goods after 60 days if they haven’t been collected or return carriage paid.
Full information about our warranty can be found here.